4. Cognitive Ergonomics
Cognitive ergonomics (CE) is a more recent and emergent form of ergonomics that seeks to understand how our environment affects the way we think and feel. It attempts to measure the effects of the work environment on mental processes such as perception, memory and motor skills; A work environment that is designed to maximize the manner in which workers react or respond to it will result in a work environment where fewer accidents happen.
A good example might be the design of a piece of machinery that a worker would need to operate. The size and color of the buttons that the user is going to need to push, the size of the dials, the placement of the buttons and dials, the accessibility of visual displays… all of these will affect the way the user interacts with the piece of machinery. If done well, the user feels more comfortable using the machine, he is more confident and, because of this, he is able to operate the machine safely and his productivity is increased.
If, on the other hand the dials and knobs and displays are too big, too small, badly placed, etc… the user is going to struggle more, feel more frustrated at his job, feel less confident and might make more errors, perhaps even causing injuries to himself and others and decreasing productivity.
While CE is most often associated with the fields of engineering (those who are going to decide the size of the knobs, the colors of the dials and the positions of the displays) there are also implications for workers and supervisors as well. A basic understanding of the way in which we respond to our environment, the way we feel when that interaction is strained or difficult, the way in which things just seem to flow when that interaction is smooth and natural, can and will determine how we set up our work area, how we layout our tools and much more. Finding ways to reduce the mental stress associated with poorly designed work areas, messy workstations, etc… are going to promote better health in the employees and increase productivity.
After all, a happy employee is going to do a lot better work than a stressed, frustrated one.